Return & Order Policy

Order Policy

• Order Confirmation: All orders will be confirmed via email or WhatsApp within 24 hours of placement.
• Delivery:
  • Delivery within Qatar is typically completed within 24 hours.
  • Free delivery for orders above 99 QAR; a delivery fee of 10 QAR applies to orders below this value.
• Payment: We accept cash on delivery, online payment, and bank transfers.

Return & Exchange Policy

• Eligibility for Returns/Exchanges:
  • Returns or exchanges are accepted for baby products, household products, and other products except skincare products within 24 hours of receiving the product.
  • Delivery charges are non-refundable. To return or exchange a product, visit our store or pay additional collection charges.
  • Items must be unused, unopened, and in their original packaging with all labels intact.
• Non-Returnable Items:
  • Used or opened skincare products or other products cannot be returned due to hygiene and safety reasons.
  • Promotional or sale items are not eligible for return or exchange.
• Damaged/Incorrect Products: If you receive a damaged or incorrect product, notify us within 24 hours of delivery. Provide clear photos for verification, and we will replace the product or issue a refund.
• Refunds:
  • Refunds for eligible returns will be processed within 5-7 working days after the returned item is received and inspected.
  • Refunds will be issued to the original payment method or as store credit.

We reserve the right to update this policy at any time.